Service Advisor

Penske Automotive Group • Austin, TX

11d

About The Position

Lexus of Austin, a Penske Automotive Group dealership, is seeking experienced Service Advisors to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, communicating vehicle maintenance and repair information, and providing accurate cost estimates.

The role emphasizes helping customers understand and approve maintenance recommendations, repair orders, and estimates while providing professional, clear, and courteous communication. Advisors are expected to support a world-class service experience, contribute to dealership growth by meeting challenging monthly goals, and work effectively in a fast-paced, performance-driven, team-oriented environment.

The position primarily takes place in an automotive shop environment. The workspace is covered but may expose employees to heat, cold, noise, and other work-related hazards. The role involves prolonged standing, frequent movement and repetitive tasks, and may require lifting or carrying heavy objects with an assistance device available as needed. Evening, weekend, and holiday work may be required.

Requirements

• Previous experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Luxury Automotive Service Advisor.
• Strong knowledge of vehicle maintenance recommendations, repair processes, and customer communication.
• Exceptional communication, interpersonal, organizational, and customer service skills.
• Ability to build customer trust, explain repair recommendations clearly, and provide accurate estimates.
• Strong work ethic and ability to thrive in a fast-paced, performance-driven environment.
• Positive attitude, professionalism, and a team-oriented mindset.
• Ability to take direction from multiple employees and prioritize work.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to communicate technical terms to a non-technical audience.
• Effective time management and prioritization skills.
• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to wear required personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
• Ability to meet the physical demands of the role, including prolonged standing; pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and lifting or carrying heavy objects with an assistance device available as needed.

Nice To Haves

• Lexus or Toyota dealership experience.
• Prior experience in a service department.

Responsibilities

• Serve as the liaison between customers and the service department.
• Schedule customer service appointments.
• Review vehicle service history.
• Communicate vehicle maintenance recommendations and repair information to customers.
• Provide accurate cost estimates.
• Help customers understand and approve maintenance requirements, repair orders, and estimates.
• Provide professional, clear, accurate, and courteous communication.
• Contribute to dealership growth and career goals by meeting challenging monthly targets.
• Prioritize work and follow processes that support quality and safety.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED