(USA) Tire and Battery Service Advisor

Walmart•Aurora, CO

11d

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by delivering member service, recommending appropriate tire and battery products and services, and helping coordinate service workflow. The role monitors orders and installation appointments, communicates lead-time changes and cancellations, and helps members with tire maintenance and repair services. It also supports sales-floor organization, merchandise presentation, inventory handling, and safe operation of TBC equipment and facilities. The advisor uses Sam’s Garage, product knowledge, reference materials, and digital tools to make recommendations, explain warranties, support purchases, and improve service. The role coordinates with associates, helps train and develop team members, handles point-of-sale transactions and required documentation, and follows company policies, safety standards, and applicable laws. The position calls for professional, empathetic communication and a commitment to Walmart and Sam’s Club values, member experience, and continuous improvement.

Requirements

Valid state-issued driver’s license.
Must be at least 18 years of age.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe conditions.
Organize, stock, zone, and merchandise the TBC sales floor according to company policies; handle claims, returns, shrink, and damages appropriately.
Stock and present merchandise, set up and clean displays, remove damaged goods, apply signs and pricing, and secure fragile or high-shrink merchandise.
Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives.
Assist members with tire maintenance and repair services, product selection, purchasing, and service decisions; explain warranties and recommend suitable products using Sam’s Garage and reference materials.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings.
Triage and prioritize service-bay workflow based on waiting members, service queues, and estimated service times; recommend workflow adjustments to the TBC Team Lead or technicians.
Follow safety, compliance, industry, and service standards; use TBC equipment properly and safely and complete vehicle service requests and tests.
Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage team adoption of tools.
Train, develop, and mentor team members and help address roadblocks.
Receive, store, and dispose of merchandise and supplies, and complete and maintain required documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics standards, and the Open Door Policy; complete work assignments, collaborate with stakeholders, communicate progress, and adapt to feedback and change.
Model Walmart values by treating people respectfully, building relationships, supporting the team, acting with integrity, serving members, and pursuing continuous improvement.
Follow TBC safety and security guidelines and applicable laws; provide accurate information, timely services, and report complaints, hazards, and problems.
Follow point-of-sale procedures to prevent shrink, assist members with payment methods, returns, and item locations, complete sales promptly, and report complaints or problems.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off (PTO and/or PPTO).
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including eligible tuition, books, and fees.
Performance-based bonus awards.