Service Advisor

Stanley • Belfast, ME

11d

About The Position

Stanley Chevrolet is seeking a professional, experienced, customer-focused Service Advisor to join its service team in Belfast, Maine. The Service Advisor is the primary point of contact between customers and service technicians, coordinating repairs, managing workflow, and supporting department performance. The role requires someone who is organized, detail-oriented, and comfortable working in a fast-paced environment while building lasting customer relationships.

Requirements

• Strong communication and customer service skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Positive, team-oriented attitude.
• Ability to build and maintain strong customer relationships.
• Basic understanding of automotive systems and maintenance; training is available for the right candidate.
• Ability to work under pressure while maintaining professionalism.
• Valid driver’s license and clean driving record.

Nice To Haves

• Previous Service Advisor or automotive customer service experience preferred.
• Computer proficiency and experience with dealership software preferred.
• Sales or upselling experience is a plus.

Responsibilities

• Greet customers promptly and professionally and support a positive service experience.
• Listen to customer concerns, document vehicle issues, and communicate repair recommendations.
• Schedule service appointments and manage workflow to support efficiency and productivity.
• Provide accurate estimates and keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed and future maintenance needs.
• Respond to customer questions, concerns, and complaints professionally and promptly.
• Coordinate with technicians to support accurate diagnoses and timely repairs.
• Monitor open repair orders and follow up on completion.
• Maintain accurate repair order, invoice, and service history documentation.
• Promote recommended services and maintenance while maintaining customer trust.
• Ensure compliance with manufacturer guidelines, warranty requirements, and company policies.
• Assist with department productivity, efficiency, and customer satisfaction goals.
• Collaborate with parts, sales, and management teams.

Benefits

• Competitive compensation
• Performance-based incentives
• Health benefits
• Paid time off
• 401(k) (if applicable)
• Training and growth opportunities
• Supportive, team-focused work environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed