Automotive Service Advisor - Gladstone, OR | Dick Hannah Dealerships

Dick Hannah Nissan • Gladstone, OR

10d

About The Position

Dick Hannah Dealerships is hiring an Automotive Service Advisor in Gladstone, Oregon. The role supports service department business by recommending and selling needed vehicle services while delivering exceptional customer service and building long-term customer relationships in alignment with the company’s “Believe in Nice” culture. Average monthly earnings are stated as $7,000–$10,000.

The advisor greets customers, gathers vehicle information, reviews service history, inspects vehicles, and recommends additional service. The role also involves preparing accurate written estimates, monitoring repair progress, communicating changes in cost or timing, obtaining authorization for additional repairs, reviewing and closing repair orders, and explaining completed work and charges to customers.

Dick Hannah Dealerships describes itself as a family-run business established in 1949, with a focus on innovation and the values of Family, Integrity, Respect, and Purpose. The company states that it is an equal opportunity employer and prohibits discrimination and harassment on legally protected grounds.

Requirements

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multitask and prioritize.
• Physical ability to use computer hardware and software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Valid driver's license and ability to be insured under company insurance.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Refer to service history, inspect vehicles, and recommend additional needed service.
• Provide complete and accurate written cost estimates for labor and parts.
• Check repair progress throughout the day.
• Contact customers about changes to estimates or promised completion times, explain cost and time requirements, and obtain authorization before additional repairs.
• Review repair orders to ensure completed work, additional work, and authorization are documented.
• Close repair orders as appropriate.
• Explain completed work and all charges to customers.
• Maintain high customer satisfaction standards.
• Recommend and sell essential services to customers and foster long-term customer relationships.

Benefits

• Average monthly earnings of $7,000–$10,000.
• Paid time off: new full-time employees accrue 4 hours per pay period, approximately 96 hours in the first year, with accrual increases over time.
• Medical, dental, and vision benefits starting the first month after 60 days of employment.
• Health Savings and Flexible Spending accounts.
• Life insurance.
• Short-term and long-term disability coverage.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed