Service Advisor - Clearwater Toyota

Sonic Automotive•Clearwater, FL

9h•$50,000 - $150,000

About The Position

The Service Advisor at Clearwater Toyota schedules service appointments, gathers customer and vehicle information before arrival when possible, and greets customers promptly and courteously. The role prepares accurate written estimates for labor and parts, sets promised completion times, monitors repair progress, and communicates changes to customers while explaining costs and timing and obtaining authorization for additional repairs. The Service Advisor may test-drive vehicles or refer them to a test technician, advises customers on vehicle care and manufacturer-recommended maintenance, and maintains customer satisfaction and dealership standards for hours per repair order. The position also requires compliance with applicable regulations and company safety procedures, including prompt reporting of accidents. Clearwater Toyota is part of Sonic Automotive, which describes opportunities for professional growth, award-winning training, internal promotion, teamwork, and competitive benefits. Compensation is listed as $50,000–$150,000 yearly.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Authorization to work in the USA.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report; a valid driver's license is required.

Nice To Haves

ASE certification preferred.
Sales experience preferred.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers in a timely, friendly manner.
Provide complete and accurate written cost estimates for labor and parts and establish promised completion times.
Check repair progress throughout the day; contact customers about estimate or promised-time changes, explain cost and timing, and obtain authorization before additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and manufacturer-specified maintenance using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Follow applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.