Parts Counterperson - Clearwater Toyota

Sonic Automotive•Clearwater, FL

9h•$55,000 - $65,000

About The Position

The Parts Counterperson provides customer service at the parts counter, assists customers with parts inquiries and selection, processes orders and payments, and supports the timely flow of parts to customers, service technicians, body shops, and wholesale accounts. The role includes maintaining inventory records and levels, coordinating with vendors and dealership departments, and staying informed about automotive parts and advancements. The position also involves picking up and delivering parts, completing related internal procedures and reports, and carrying out assignments from the department manager. The Parts Counterperson checks for last-minute pickup and delivery needs, verifies invoices and payments, logs deliveries and pickups, collects signatures, unloads deliveries, returns paperwork and undelivered parts, and performs basic delivery-truck maintenance. The role may also assist the service department with customer vehicle drop-off and pickup responsibilities. The posted schedule is full-time, five days a week with two days off, and weekend availability is required.

Requirements

At least 1 year of experience in an automotive dealership parts department.
Strong customer service skills and the ability to build rapport and provide assistance.
Knowledge of automotive parts and their applications.
Familiarity with inventory management systems and basic computer skills.
Detail-oriented, with strong organizational and multitasking abilities.
Must be authorized to work in the USA.
Must be willing to undergo pre-employment drug testing, a background check, and an MVR check.
Weekend availability is required.

Nice To Haves

Previous Toyota experience.

Responsibilities

Assist customers at the parts counter, address inquiries, and offer guidance on parts selection.
Handle phone inquiries about parts availability, pricing, and compatibility.
Process parts orders accurately and ensure timely delivery to customers and service technicians.
Coordinate with vendors and maintain records of incoming and outgoing parts shipments.
Monitor inventory levels, conduct stock checks, reconcile discrepancies, and update inventory records.
Use automotive parts knowledge to help customers and technicians identify parts for repairs and maintenance.
Stay informed about new products and advancements in automotive parts.
Handle cash and process payments accurately, providing receipts.
Coordinate with service and sales departments on parts orders.
Check with relevant parts department personnel before leaving for pickups or deliveries to coordinate last-minute needs.
Check with the body shop about immediate parts needs.
Deliver parts to the body shop and distribute parts to technicians.
Verify that invoices match purchase orders for pickups and check payments against invoices for deliveries.
Maintain an accurate daily log of deliveries and pickups and collect signatures for each delivery entry.
Unload deliveries and turn in paperwork and undelivered parts.
Perform basic delivery-truck maintenance, including fueling, checking oil, and keeping the truck organized.
Advise the parts manager when delivery trucks need major repairs or maintenance.
Assist the service department with customer vehicle drop-off and pickup responsibilities.
Help stock and post arriving orders to expedite delivery to shop technicians and wholesale accounts.
Follow company safety policies and procedures and promptly report accidents to a manager or supervisor.
Carry out jobs and assignments set forth by the department manager and administer internal procedures and reports.