Parts Counterperson

Lexus of Milwaukee•Glendale, WI

4d•Onsite

About The Position

The Ed Napleton Automotive Group is hiring an Automotive Parts Counter Sales Associate at Napleton Lexus of Milwaukee. The role serves as a liaison for internal and external customers and promotes the sale of parts, labor, and accessories in a fast-paced dealership environment. Responsibilities include customer service and sales, parts distribution and inventory work, processing returns and documentation, handling payments, and coordinating with the Parts Department and other dealership teams.

Requirements

At least 1 year of experience in automotive parts.
Ability to lift 100 pounds.
Automotive knowledge.
Excellent customer service skills.
Valid driver's license.
Willingness to undergo a background check in accordance with local law and regulations.
At least 18 years of age to comply with the company driving policy.

Responsibilities

Greet customers, determine their needs, and provide excellent customer service and satisfaction.
Establish a method of payment.
Handle telephone inquiries regarding parts purchases.
Distribute parts to service technicians.
Accept warranty parts and cores for return, and return warranty parts to the factory using the required marking and tagging procedures.
Process pertinent documents and associated parts.
Identify related parts needed for repair jobs.
Advise customers or Service Consultants of parts stocking status.
Ensure security of parts and paperwork in the Parts Department.
Write purchase orders for parts and outside-supplier sublet work and obtain management approval.
Use the computer system consistently and accurately to post sales and track lost sales.
Provide the Parts Manager with information for special orders, emergency purchases, and lost sales.
Maintain parts in their correct locations and bins.
Keep the work and department areas clean, including taking out garbage and boxes.
Keep training and certifications up to date.
Pull and stock parts inventory.
Run bin spot checks as directed.
Receive money and cash out customers.
Maintain good communication between Parts associates and other departments.
Report issues to the department manager.