Parts Counterperson

Mossy Nissan Oceanside/Infiniti of Oceanside•Oceanside, CA

About The Position

The Parts Counterperson supports the dealership’s parts and service operations by serving internal and external customers, managing parts sales and orders, and maintaining accurate stock. The position offers a base hourly wage at the applicable minimum wage rate up to $17.75, plus performance-based commissions. Expected average annual earnings including commissions are approximately $50,000 to $85,000. Spanish-speaking bilingual ability is a significant plus. Mossy Auto Group describes itself as a family-owned and operated business that values integrity, mutual respect, openness, creativity, and innovation. Employment offers are contingent on passing a background screening, including a criminal background check, motor vehicle record review, Social Security number verification, and a drug test at a certified testing facility.

Requirements

High school diploma or equivalent.
Ability to work in a fast-paced environment.
Strong organizational and time-management skills.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and electronic parts catalogs.
Clean driving record and valid California driver’s license.
Good communication skills.

Nice To Haves

Experience in automotive parts sales, retail and wholesale, is preferred.
Bilingual Spanish-speaking ability is a significant plus.

Responsibilities

Meet goals while maintaining high customer satisfaction.
Maintain current product and technical knowledge to communicate effectively with clients, technicians, and service staff.
Oversee parts sales from start to finish and use ethical selling techniques in compliance with applicable laws and regulations.
Communicate parts status to customers and communicate with staff and customers in a friendly, professional manner.
Read and understand the parts catalog when looking up parts.
Answer phone calls and provide price quotes and other information.
Review body shop estimates to verify ordered parts are correct and pricing aligns with the estimate.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock and price parts accurately.
Conduct weekly bin checks to ensure stock accuracy.
Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
Inspect returned parts to determine whether they are defective, then exchange parts or process refunds in accordance with company policy.
Ensure internal parts requests are billed on service repair orders.
Receive retail customer payments or obtain credit authorization.
Prepare orders for daily shipment, delivery, or pickup.
Support the company’s efforts to train and cross-train employees.