Truck Service Advisor I

TravelCenters of America•Slidell, LA

11d

About The Position

The Truck Service Advisor (TSA) provides customer service through knowledge of the products sold and services provided by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road better than they came. The position works in a service environment focused on exceeding customer expectations. The advisor processes work orders and transactions, coordinates parts and vendor deliveries, communicates estimates, and maintains service-counter, showroom, and restroom cleanliness while helping ensure customer and team-member safety. The role may also include other duties as assigned.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional demeanor with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Ability to work in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and maintain knowledge of the products sold and services provided.
Use suggestive selling to help generate revenue and professionally influence customers while maintaining high integrity.
Write, detail, and process work orders and over-the-counter transactions, including payment processing.
Properly write up ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain the cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.
Perform other duties as assigned.