Service Advisor Jobs

About The Position

Requirements

• Ability to perform physical activities that may include reaching above and below shoulder level, kneeling, bending, squatting, and stooping to inspect repairs.
• Ability to lift and carry objects weighing over 50 pounds.
• Ability to sit and stand for extended periods during estimating and disassembly.
• Visual acuity to determine the accuracy and thoroughness of assigned work.
• Wear protective equipment when necessary, as required by Better Collision.

Responsibilities

• Estimate drive-in appointments and walk-in customers, and complete repair plans.
• Review the process with customers.
• Open repair orders and files in compliance with DRP requirements, including obtaining proper authorizations.
• Check in vehicles with customers at drop-off.
• Prepare and complete paperwork for the final customer packet before vehicle delivery, including DRP documentation and the final invoice.
• Post repair-plan documentation.
• Communicate repair-plan information and provide vehicle status updates.
• Complete total-loss administration.
• Perform final quality control, including a test drive.
• Deliver completed vehicles to customers.
• Comply with Better Collision safety rules, guidelines, and standards.
• Perform other related duties as assigned to support customer service, including washing cars, cleaning the shop, and assisting teammates.