Associate Service Advisor

Crash Champions•Spokane, WA

22d

About The Position

The Associate Service Advisor supports collision repair operations by preparing accurate repair estimates, educating customers about vehicle repairs and insurance procedures, and providing trusted service throughout the repair process. The role includes learning the company’s processes and completing a 7–9 month program, including required training and practical estimating experience.

Requirements

Arrive on time and ready to learn each day.
Commit to completing the program, which takes 7–9 months.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete all required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Develop accurate repair estimates that support organizational profit benchmarks.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Prepare estimates that support direct repair program partnerships and key performance indicator goals.
Finalize total loss administration.
Review the comprehensive repair process with customers and provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, insurance claims, processing, and payment procedures to customers.