Associate Service Advisor

Crash Champions•Parma, OH

About The Position

Crash Champions is hiring an Associate Service Advisor. The role involves developing accurate vehicle repair estimates, supporting the organization’s profit benchmarks and DRP partnerships, and helping meet KPI goals. The Associate Service Advisor provides customers with trusted service by explaining the repair process, insurance procedures, customer rights, repair techniques, safety, and value. The position also includes finalizing total loss administration and greeting customers by phone or in person. The role includes a 7–9 month program commitment. Candidates are expected to complete required training and assignments, attend calls, update a tracker weekly through the end of Stage 2, and write as many estimates as possible.

Requirements

Arrive every day on time and ready to learn.
Commit to 7–9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete all required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Optimize and develop accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
Educate customers on vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Provide estimates that support the organization’s DRP partnerships and KPI goals.
Finalize total loss administration.
Review the comprehensive repair process with customers to provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, including insurance claims information, processing, and payment procedures.