Associate Service Advisor

Crash Champions•Clarksville, TN

11d•$15 - $21

About The Position

Crash Champions is hiring an Associate Service Advisor to help customers navigate collision repairs and to support accurate estimates and operational goals. The role involves developing repair estimates that support profit benchmarks and DRP partnerships, educating customers about repairs and insurance procedures, and providing trusted service throughout the repair process. The position also includes total loss administration and completing required training and program activities.

Requirements

Arrive on time each day and be ready to learn.
Commit to 7–9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete all required training, including assignments in CYOU and I-CAR.
Complete the tracker weekly through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Develop accurate repair estimates that enable the organization to achieve profit benchmarks.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Provide estimates that support DRP partnerships and KPI goals.
Finalize total loss administration.
Review the comprehensive repair process with customers and provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, including insurance claims, processing, and payment procedures.
Complete required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.