Associate Service Advisor

Crash Champions•Dallas, TX

6d•$15 - $25

About The Position

The Associate Service Advisor supports collision repair customers by developing accurate repair estimates, helping the organization meet profit benchmarks and DRP partnership requirements, and working toward KPI goals. The role includes explaining vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. It also includes administering total loss cases and providing trusted service by guiding customers through the repair process, from initial contact to insurance claims and payment procedures.

Requirements

Arrive on time each day and be ready to learn.
Commit to 7–9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Optimize and develop accurate repair estimates to help the organization achieve profit benchmarks.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Provide estimates that support DRP partnerships and KPI goals.
Finalize total loss administration.
Review the comprehensive repair process with customers and provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, including insurance claims, processing, and payment procedures.