Associate Service Advisor

Crash Champions•Nashville, TN

About The Position

Crash Champions is hiring an Associate Service Advisor for its collision repair business. The role focuses on developing accurate repair estimates, helping the organization meet profit benchmarks and key performance goals, and providing customers with trusted guidance throughout the repair process. The advisor educates customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, value, claims processing, and payment procedures. Responsibilities also include finalizing total-loss administration and supporting the company's direct repair program partnerships. The position includes a 7–9 month program commitment. Participants are expected to attend calls, complete required training and assignments in CYOU and I-CAR, update a tracker weekly through the end of Stage 2, and write as many estimates as possible. Compensation is listed at $15.00–$23.35 per hour.

Requirements

Commit to 7–9 months for program completion.
Arrive on time each day and be ready to learn.
Maintain a professional appearance.
Be ambitious.

Responsibilities

Optimize and develop accurate repair estimates to help the organization achieve profit benchmarks.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Provide estimates that support direct repair program partnerships and key performance indicator goals.
Finalize total-loss administration.
Review the comprehensive repair process with customers to provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, including insurance claims information, processing, and payment procedures.
Attend calls.
Complete required training and assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.