Associate Service Advisor

Crash Champions•Dallas, TX

About The Position

The Associate Service Advisor develops and prepares accurate vehicle repair estimates to support company profit benchmarks, DRP partnerships, and KPI goals. The role provides customers with personal, trusted service by explaining the collision repair process, insurance procedures, customer rights, repair techniques, safety, and value. Responsibilities also include administering total-loss processes and greeting customers in person or by phone. The position includes a 7–9 month program. Participants are expected to arrive on time and ready to learn, maintain a professional appearance, attend calls, complete all required training and assignments in CYOU and I-CAR, update a weekly tracker through the end of Stage 2, and write as many estimates as possible.

Requirements

Commit to 7–9 months for program completion.
Arrive every day on time and ready to learn.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete all required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Develop and optimize accurate repair estimates to help achieve organizational profit benchmarks.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Provide estimates that support DRP partnerships and KPI goals.
Finalize total-loss administration.
Review the comprehensive repair process with customers and provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, including insurance claims information, processing, and payment procedures.
Attend calls and complete required training and assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.