Associate Service Advisor

Crash Champions•Parma, OH

5d•$15 - $24

About The Position

The Associate Service Advisor develops accurate vehicle repair estimates that support organizational profit benchmarks, DRP partnerships, and KPI goals. The role provides customers with personal, trusted service by explaining the collision repair process, insurance procedures, customer rights, repair techniques, safety, value, claims processing, and payment procedures. Responsibilities also include finalizing total loss administration and greeting customers by phone or in person. Candidates are expected to demonstrate professionalism and align with Crash Champions’ culture and brand. The program requires a 7–9 month commitment and includes required training, assignments in CYOU and I-CAR, weekly tracker completion through the end of Stage 2, and writing as many estimates as possible.

Requirements

Arrive every day on time and ready to learn.
Commit to 7–9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.

Responsibilities

Optimize and develop accurate repair estimates to help the organization achieve profit benchmarks.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Provide estimates that support DRP partnerships and KPI goals.
Finalize total loss administration.
Review the comprehensive repair process with customers and provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, insurance claims information, processing, and payment procedures.
Attend calls.
Complete required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.