Associate Service Advisor

Crash Champions•Clarksville, TN

10d

About The Position

The Associate Service Advisor develops accurate vehicle repair estimates, educates customers about collision repairs and insurance procedures, and supports the organization’s profit benchmarks, DRP partnerships, and KPI goals. The role also includes finalizing total loss administration and providing customers with trusted, personal service by explaining the repair process from initial contact through payment procedures. This position includes a 7–9 month program commitment. Candidates are expected to complete assigned training and participate in the location’s learning and estimate-writing activities.

Requirements

Commit to 7–9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Arrive on time each day and be ready to learn.
Observe all areas of the location and ask questions.
Attend calls.
Complete all required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Optimize and develop accurate repair estimates to support organizational profit benchmarks.
Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Provide estimates that support DRP partnerships and KPI goals.
Finalize total loss administration.
Review the comprehensive repair process with customers and provide personal, trusted service.
Greet customers by phone or in person.
Explain the collision repair process, including insurance claims information, processing, and payment procedures.
Attend calls and complete required training, including assignments in CYOU and I-CAR.
Complete the tracker once per week through the end of Stage 2.
Write as many estimates as possible.