Service Advisor

Hendrick•Kansas City, KS

22d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting vehicle service, maintenance, and repair services for customers, as well as scheduling the work to be performed. The role works with customers and technicians to identify required maintenance, advises customers on necessary and recommended services, and explains estimates for parts and labor. Duties are generally performed in the service area and may include road-testing and inspecting customer vehicles, coordinating information between customers and service technicians, and interacting with dealership employees and management. The position has no direct supervisory responsibilities and requires regular, predictable attendance. Scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma or GED.
Previous experience in automotive or customer service industries.
Working knowledge of vehicle mechanical operations.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate replacement-parts and labor costs to restore vehicles to the condition specified by customers.
Estimate costs for mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Observe all Federal, State, Local, and Company safety rules and regulations while performing duties.
Perform other duties as assigned.