EV Service Advisor, Irvine Ever

Ever Cars•Irvine, CA

22d•Onsite

About The Position

Ever is hiring an EV Service Advisor for its Reconditioning Operations in Irvine, California. This onsite, full-time role owns reconditioning decisions for Ever’s electric-vehicle inventory, from reviewing inspection reports and setting repair scope, priority, and budget through repair coordination, quality assurance, and ready-to-sell status. The advisor works with internal technicians and external service providers to optimize cost, speed, and quality while ensuring vehicles meet Ever’s quality, safety, and merchandising standards. The role includes approving estimates, negotiating prices, monitoring reconditioning spend, resolving technical issues, maintaining accurate records, and identifying process improvements. The advisor also provides feedback to Product and Operations teams to improve tools and workflows. Ever describes itself as an AI-native auto retail platform focused on electric vehicles, serving buyers and sellers nationwide. The company is based in San Francisco and is expanding nationwide; it reports having raised $100 million in total equity and debt funding.

Requirements

2–6+ years of experience in service advising, reconditioning operations, or fleet maintenance.
Valid driver’s license and a clean, acceptable driving record; must be maintained.
Strong understanding of automotive repair processes and cost drivers.
Comfort making fast, data-driven repair decisions.
Experience managing vendors, shops, or dealer service departments.
High ownership and a strong operational mindset.
Detail-oriented with strong follow-through.
Comfort working in fast-paced, high-growth environments.
Passion for EVs and next-generation mobility.
Experience with service DMS or reconditioning management tools.
Ability to read inspection reports, estimates, and labor operations.
Familiarity with EV systems and common failure modes.
Strong Excel or Sheets skills.
Comfort using Slack, CRM, and operations dashboards.
Experience negotiating labor rates and parts pricing.
Ability to stand and walk for extended periods while assisting customers, conducting vehicle walk-arounds, and coordinating service activities.
Ability to enter, exit, and operate vehicles safely, including occasional driving or moving vehicles for service appointments, inspections, or customer support.
Ability to occasionally bend, reach, stoop, and work around vehicles.
Ability to occasionally lift, carry, push, or pull up to 25 pounds.

Responsibilities

Own reconditioning decisions for Ever’s EV inventory.
Review inspection reports and determine repair scope, priority, and budget.
Coordinate work among internal technicians, third-party shops, dealers, and mobile vendors.
Source and manage external service partners to optimize cost, speed, and quality.
Approve estimates, negotiate pricing, and control reconditioning spend.
Track vehicles through inspection, repair, quality assurance, and ready-to-sell stages.
Ensure vehicles meet Ever’s quality, safety, and merchandising standards.
Resolve technical issues and unblock stalled vehicles.
Maintain accurate reconditioning records and documentation.
Identify process improvements to reduce cycle time and cost.
Provide feedback to Product and Operations teams to improve tooling and workflows.