Owner Loyalty Advisor IV - Irvine

Rivian • Irvine, CA

2d • Onsite

About The Position

The Owner Loyalty Advisor IV is part of Rivian’s Inside Sales and Delivery organization, building relationships with current owners and strengthening the Rivian community and brand. The role focuses on current Rivian lease customers, managing a portfolio of more than 150 customers whose leases mature within the next six months. The advisor helps owners understand lease-end options and makes it easier to transition into another Rivian, educating them about products, incentives, and programs while driving lease retention, repeat purchases, and referrals.

This is a full-time, in-office position at 40 Parker in Irvine, California. The stated schedule is 10:00 AM–6:30 PM Pacific Time, with 40 hours across a seven-day week and eight hours per shift. Days and times may change based on business needs, and weekend and some holiday availability is required. The role includes uncapped commission eligibility and a comprehensive benefits package for eligible employees.

Requirements

• At least 4 years of sales, retail, customer service, or hospitality experience with a top-tier premium brand.
• High school diploma.
• Proven success in a high-velocity sales cycle, from prospecting through closing, in a commission-based environment.
• Experience succeeding in a fast-paced, dynamic startup environment with ongoing iteration and change.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays, to support customers.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, with the ability to learn new tools quickly.
• Ability to operate large, high-performance vehicles and conduct customer demonstration drives.
• Ability to work effectively both independently and as part of a team.
• Positive, upbeat, can-do attitude.
• Ability to obtain and maintain applicable local sales licenses.
• Ability to work on site daily in an office environment and in a full-service retail center or unpredictable weather conditions.
• Ability to perform physical tasks including sitting for up to 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
• Frequent use of hands to grasp and use tools, enter data, write, and communicate with customers or internal partners.
• Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.

Nice To Haves

• Call center experience.
• Direct-to-consumer, automotive, or electric vehicle experience.
• Experience with Salesforce.

Responsibilities

• Manage and nurture a portfolio of more than 150 lease-maturity customers to enhance ownership experiences and build brand loyalty.
• Proactively contact customers at key milestones to explain the lease-end process, Rivian products, and current incentives.
• Meet or exceed monthly and quarterly targets for lease renewals and brand retention.
• Document customer engagements, insights, and outcomes using CRM tools.
• Provide an authentic, engaging, educational customer experience aligned with Rivian’s values and culture.
• Qualify customers, identify their needs, and create personalized experiences that support conversion and customer satisfaction.
• Build and manage a sales pipeline through responsive service and long-term customer relationships.
• Gather and study customer feedback to identify pain points and opportunities for improvement.
• Stay informed about automotive and EV competitors and trends, build value in Rivian products, and address objections to repurchasing.
• Share successful strategies, best practices, and feedback with teammates.
• Resolve customer escalations promptly and route outstanding issues to the appropriate teams while maintaining customer satisfaction.
• Communicate business trends and data to leadership and recommend opportunities.
• Monitor customer sentiment and service quality, coaching for exceptional performance.
• Take on additional projects, duties, and assignments as requested by sales leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Uncapped commission payments according to the plan’s terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED