Owner Loyalty Specialist

O'Brien Auto Team of Bloomington- Normal • Normal, IL

7d

About The Position

The O’Brien Auto Team is hiring an Owner Loyalty Specialist / Customer Experience Coordinator to build lasting relationships with customers after vehicle purchases and service visits. The role involves following up on customer experiences, answering questions, helping resolve concerns, and coordinating with Sales, Service, and Parts to ensure customers feel valued.

The specialist also maintains customer records, monitors satisfaction, encourages dealership and manufacturer survey completion, welcomes customers, and supports customer appreciation events, loyalty programs, and retention initiatives. Automotive experience is not required. The position is full-time, Monday through Friday, with no weekends.

Requirements

• Strong customer service and communication skills.
• Friendly, positive attitude and genuine desire to help people.
• Excellent listening, problem-solving, and conflict-resolution skills.
• Good organizational skills and attention to detail.
• Comfort using computers, email, texting, and customer management systems.
• Ability to multitask and stay organized in a fast-paced environment.
• High school diploma or GED.
• Valid Illinois driver’s license and clean driving record.

Nice To Haves

• Experience in customer service, hospitality, retail, sales, or the automotive industry is a plus; automotive dealership experience is not required.

Responsibilities

• Follow up with customers after vehicle purchases and service visits.
• Contact customers by phone, text, and email, and respond to their questions.
• Listen to customer feedback and help resolve concerns professionally.
• Work with Sales, Service, and Parts teams to deliver a positive customer experience.
• Monitor customer satisfaction and encourage customers to complete dealership and manufacturer surveys.
• Maintain accurate customer records and follow-up notes.
• Welcome customers and help create a friendly, positive dealership experience.
• Assist with customer appreciation events, loyalty programs, and retention initiatives.
• Identify opportunities to improve customer satisfaction and build long-term relationships.

Benefits

• Paid holidays
• Paid time off beginning after 90 days
• Vacation time that increases with tenure
• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Company-paid $25,000 life insurance policy
• Optional disability, accident, and critical illness insurance
• 401(k) with company match up to $500 annually
• Employee discounts on vehicles, service, and parts
• Paid training
• Opportunities for advancement within the dealership group
• Supportive leadership and a team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED