Senior Product Owner - Account and Loyalty Team - Digital

Southwest Airlines • Dallas, TX

2d • $119,900 - $133,200 • Remote

About The Position

The Senior Product Owner shapes the vision and strategy for integrated products that deliver value to Southwest and its Customers. Acting as a Customer proxy, this role partners with Product Management, Business Partners, Technology Teams, and senior Stakeholders to define roadmaps, prioritize complex solutions, and turn Customer and data insights into product outcomes. The Senior Product Owner guides products and features from concept through launch across multiple Agile Teams, ensuring technical integrity and alignment with the broader Customer journey, technology strategy, and digital experience. The role also coaches and mentors Product Owners, Associate Product Owners, and Scrum Masters to strengthen backlogs, refine priorities, and deliver value.

This is a remote workplace position that may require travel for training, meetings, conferences, and other business needs. Employees may work remotely for most of their time, but some states and localities are ineligible for regular remote work. U.S. citizenship or current authorization to work in the U.S. is required; work authorization sponsorship is not available.

The role requires a high school diploma or GED and a bachelor's degree in Computer Science, Engineering, Information Systems, or a similar field, or equivalent advanced-level experience. Candidates must have advanced-level, seasoned and specialized knowledge of Agile and Scrum software development methodologies and experience in business analysis, project management, or software development delivering enterprise products and solutions.

Requirements

• High school diploma or GED.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a similar field, or equivalent advanced-level experience.
• Advanced-level, seasoned and specialized knowledge of Agile and Scrum software development methodologies.
• Advanced-level, seasoned and specialized experience in business analysis, project management, or software development delivering enterprise products and solutions.
• Ability to make independent decisions and support, guide, and mentor other Product Owners in the same business domain.
• Ability to understand technical issues across multiple business systems and how business areas interact.
• Analytical and problem-solving ability with strong attention to detail.
• Ability to anticipate risks, issues, and opportunities, escalate them appropriately, and mentor and coach others.
• Presentation, facilitation, communication, and negotiation skills across stakeholders and organizational levels.
• Ability to focus on business value and return on investment, identify opportunities, and act proactively on risks and threats.
• Ability to manage complex, poorly defined tasks.
• Ability to balance priority, risk, value, learning opportunities, and dependencies using product or Team backlogs.
• Ability to communicate complex problems, risks, progress, and ideas to diverse stakeholders and influence direction.
• Knowledge of industry trends and new technologies to provide innovative product guidance.
• Expertise in Agile values and principles and their application in enterprise environments.
• Must be a U.S. citizen or authorized to work in the United States; sponsorship is not available.
• Must be at least 18 years of age.
• Must comply with Company appearance and attendance standards.
• Must be able to travel to Company and non-Company facilities and remote locations as necessary.
• Ability to perform work duties at a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact in English to meet the demands of the job.
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy.

Responsibilities

• Provide innovation and lead end-to-end launch of integrated solutions and products across multiple Agile Teams.
• Collaborate with Business Partners and Product Managers to co-develop a roadmap and drive products and features from concept to launch.
• Work with senior stakeholders and Customers across the organization to inform product vision, strategy, features, and prioritization.
• Translate roadmap features into product requirements, including features, user stories, and acceptance test criteria, across multiple products or complex solutions.
• Turn data insights into products with actionable outcomes for the ultimate Customer.
• Oversee the design, construction, and implementation of integrated solutions, ensuring functionality meets business requirements.
• Coach and mentor Product Owners across multiple Agile Teams in building, refining, prioritizing, and maintaining Team backlogs.
• Review, approve, and drive iteration content by prioritizing user stories and accepting user stories as complete.
• Define and prioritize solutions to complex issues and communicate dependencies, risks, issues, and scope for complex solutions.
• Coach and mentor Product Owners and Scrum Masters in delivering Scrum ceremonies, including iteration planning, iteration reviews, and demos.
• Perform other job duties as directed by the Employee's Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, including pets, with coverage options beginning on the first day of employment.
• Eligible leadership and individual contributor roles may receive additional bonus opportunities at the Company's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior