Senior Product Owner - Account and Loyalty Team - Digital

Southwest Airlines • Dallas, TX

1d • Remote

About The Position

The Senior Product Owner will shape the vision and strategy for integrated products that deliver value to Southwest Airlines and its Customers. Acting as the Customer proxy, the role partners with Product Management, Business Partners, Technology Teams, and senior Stakeholders to develop roadmaps, prioritize complex solutions, and turn Customer and data insights into product outcomes. The position guides products and features from concept through launch across multiple Agile Teams, ensuring technical integrity and alignment with the broader Customer journey, technology strategy, and digital experience.

As a strategic product Leader, this role coaches and mentors Product Owners, Associate Product Owners, and Scrum Masters to strengthen backlogs, refine priorities, and deliver value. The position is remote, though travel may be required for training, meetings, conferences, and other business needs. Employees may not regularly work remotely from certain listed states and Puerto Rico. Applicants must be U.S. citizens or currently authorized to work in the United States; sponsorship is unavailable.

The role requires advanced-level, seasoned and specialized knowledge in Agile and Scrum software development methodologies, as well as business analysis, project management, or software development delivering enterprise products and solutions. A high school diploma or GED is required, along with a bachelor's degree in Computer Science, Engineering, Information Systems, or a similar field, or equivalent advanced-level experience. The position requires the ability to travel or attend company and non-company facilities and remote locations as necessary, and to comply with company appearance and attendance standards.

The salary range is $119,900–$133,200 per year, depending on qualifications and experience. Eligible leadership and individual contributor roles may have additional discretionary bonus opportunities. Benefits include free standby travel on Southwest flights for eligible Employees and dependents, Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings, potential annual ProfitSharing contributions, and health insurance options for Employees and eligible dependents, including pets, with coverage available from the first day of employment.

Requirements

• High school diploma or GED.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a similar field, or equivalent advanced-level experience.
• Advanced-level, seasoned and specialized experience with Agile and Scrum software development methodologies.
• Advanced-level, seasoned and specialized experience in business analysis, project management, or software development delivering enterprise products and solutions.
• Ability to make independent decisions and support, guide, and mentor other Product Owners in the same business domain.
• Ability to understand technical issues across multiple business systems and how business areas interact to drive effective solutions.
• Analytical and problem-solving ability with high attention to detail.
• Ability to anticipate risks, issues, and opportunities, take initiative, and escalate them appropriately.
• Skills in presentation, facilitation, communication, and negotiation across stakeholders and organizational levels.
• Ability to identify opportunities, focus on business value and return on investment, and act proactively on risks and threats.
• Ability to manage complex, poorly defined tasks.
• Ability to balance priority, risk, value, learning opportunities, and dependencies, using product or Team backlogs to manage them.
• Ability to communicate complex problems, risks, progress, and ideas to diverse stakeholders and influence direction.
• Knowledge of industry trends and emerging technologies to provide innovative product guidance.
• Expertise in Agile values and principles and their application in enterprise environments.
• Must be a U.S. citizen or have authorization to work in the United States; sponsorship is not available.
• Must be at least 18 years of age.
• Must comply with Company appearance and attendance standards.
• Must be able to travel to or attend Company and non-Company facilities and remote locations as necessary.
• Ability to perform duties from a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact with others in English to meet job demands.
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy.

Responsibilities

• Provide innovation and lead end-to-end launch of integrated solutions and products across multiple Agile Teams.
• Collaborate with Business Partners and Product Managers to co-develop roadmaps and drive products and features from concept to launch.
• Work with senior stakeholders and Customers across the organization to inform product vision, strategy, features, and prioritization.
• Translate roadmap features into product requirements, including features, user stories, and acceptance test criteria across multiple products or complex solutions.
• Turn data insights into products with actionable outcomes for Customers.
• Oversee the design, construction, and implementation of integrated solutions to ensure functionality meets business requirements.
• Coach and mentor Product Owners across multiple Agile Teams in building, refining, prioritizing, and maintaining Team backlogs.
• Review and approve iteration content, prioritize user stories, and accept user stories as complete.
• Define and prioritize solutions to complex issues and communicate dependencies, risks, issues, and scope for complex solutions.
• Coach and mentor Product Owners and Scrum Masters in delivering Scrum ceremonies, including iteration planning, iteration reviews, and demos.
• Perform other job duties as directed by Employee's Leaders.

Benefits

• Free travel on any open seat on Southwest flights for eligible Employees and their eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan.
• Competitive health insurance for Employees and eligible dependents, including pets, with options starting from the first day of employment.
• Additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the Company's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior