Customer Loyalty Specialist

Armstrong Group • Thorn Hill, TN

6d

About The Position

The Customer Loyalty Specialist works with customers considering cancellation to retain their accounts by offering tailored solutions and reaffirming the value of Guardian services. The role also identifies and converts opportunities to sell system upgrades, additional equipment, and enhanced services to existing customers. Through consultative sales conversations, the specialist recommends solutions that meet customer needs and support retention and revenue growth.

The specialist resolves customer issues and escalated concerns with empathy and professionalism, follows up to ensure satisfaction, assists customers relocating Guardian services, and proactively contacts customers to strengthen relationships. The role offers 4X10 or 5X8 schedule options. Hours of operation are Monday through Friday, 8 a.m. to 8 p.m., and Saturday, 8 a.m. to 5 p.m.; the business is closed Sundays and major holidays.

Requirements

• Strong customer retention, problem-solving, negotiation, and consultative sales skills.
• Ability to uncover customer needs, recommend relevant solutions, and convert opportunities into sales.
• Strong customer service orientation and excellent verbal and written communication skills.
• Self-motivated and organized, with the ability to manage multiple tasks in a fast-paced environment.
• Knowledge of consultative sales techniques and ability to meet sales and retention goals.
• At least one year of experience in customer service, retention, inside sales, or a related role is preferred.

Nice To Haves

• At least one year of experience in customer service, retention, inside sales, or a related role is preferred.

Responsibilities

• Engage with customers considering cancellation and retain their accounts through tailored solutions.
• Identify and convert opportunities to sell system upgrades, additional equipment, and enhanced services to existing customers.
• Recommend and sell solutions aligned with customer needs and company offerings.
• Quickly craft and present compelling offers tailored to individual customer needs.
• Reaffirm the value of Guardian services through consultative sales conversations that support retention and revenue growth.
• Resolve customer issues efficiently and follow up to ensure complete satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers with relocating their Guardian services.
• Proactively reach out to customers to strengthen relationships and improve retention.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Generous paid time off (PTO)
• Complimentary access to an on-site gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed