Truck Service Advisor I

TravelCenters of America•Ashland, VA

22d•Onsite

About The Position

The Truck Service Advisor (TSA) provides customer service by applying knowledge of the products sold and services provided. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road better than they came. The position works in a service environment focused on exceeding customer expectations. Duties include documenting and processing work orders and over-the-counter transactions, writing estimated-time-of-arrival work orders, obtaining purchase orders, preparing and communicating customer quotes, sourcing parts from outside vendors, coordinating deliveries, preparing shift reports, and maintaining service-counter, showroom, and customer-restroom cleanliness. The advisor also helps maintain the safety of customers and team members. The role may require flexible hours, including nights, weekends, and some holidays, and work in interior and exterior conditions. Employees may encounter outdoor weather, fumes, particles, moving mechanical parts, vibration, loud noise, and dirt, dust, grease, oil, gas, or concentrated cleaning solutions. Physical activities and demands include regularly talking and hearing; occasionally standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive use of the legs, and lifting up to 50 pounds or moving heavy objects. Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus. Duties may be revised, and additional duties may be assigned.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and demonstrate knowledge of products and services.
Use suggestive selling skills to help generate revenue and professionally influence customers while maintaining high integrity.
Write, detail, and process work orders and over-the-counter transactions.
Write up estimated-time-of-arrival work orders and secure purchase orders.
Prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports.
Understand and handle various payment types.
Maintain cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.