Full Time Service Advisor

Hendrick•Apex, NC

6d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the work to be performed. The role works with customers and technicians to identify required maintenance, advises customers about necessary and recommended services, offers additional services and repairs, calculates parts and labor costs, prepares itemized estimates, and explains estimates to customers. The position has no direct supervisory responsibilities. It is generally performed in the service area and involves frequent movement around the Service Department, inspecting customer vehicles, conveying information between customers and technicians, and interacting with customers, service personnel, and employees from other dealership departments. Responsibilities may include road-testing customer vehicles. The employee may be exposed to noise, vibration, exhaust fumes, and other service-repair conditions. The employee is expected to meet dealership standards for repair and order production, maintain CSI at or above company standards, keep a clean and safe work area, attend required training, accurately record work hours, and comply with company policies, safeguards, and applicable safety rules. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. Other duties may be assigned.

Requirements

High school diploma or GED.
Previous experience in the automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver's license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate replacement parts and labor costs to restore vehicles to the condition specified by customers.
Estimate costs of mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments and service work.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the Company's Core Values.
Perform other duties as assigned.