Client Advisor, Full Time

FERRAGAMO USA INC•Atlanta, GA

4h•Onsite

About The Position

Ferragamo is seeking a full-time Client Advisor for its Atlanta location. The Client Advisor provides excellent, specialized customer service by creating emotionally enriched relationships with clients. The role develops and nurtures loyal client relationships through personal connections and CRM initiatives, and drives sales by understanding client desires and creating a hand-crafted client experience. The Client Advisor demonstrates leadership on the selling floor, works collaboratively with colleagues, and supports store operations by maintaining stock. The role puts clients at the center of every decision, delivers expert styling and brand knowledge, promotes cross-selling, captures client data in the CRM system, and identifies strategies to improve sales performance. Sales take place in person, by telephone, and by email, and include fitting customers for shoes. The position requires regular, reliable attendance and a schedule that may include mornings, evenings, and weekends based on store needs. Ferragamo, founded in 1927, is a global luxury company specializing in shoes, leather goods, apparel, silk products, and accessories. The company describes its team as approximately 3,800 professionals, with around 400 directly operated stores worldwide, and states that it is certified as a Great Place to Work.

Requirements

Passion for style and an authentic, client-focused approach to advising customers.
In-depth understanding of the desires, needs, and expectations of luxury clients.
Strong communication skills, personal care, and empathy when working with clients.
Ability to use storytelling and ask engaging questions.
Innovative approach and willingness to grow and learn.
Computer knowledge for tracking inventory.
Proficient English-language skills.
Strong interpersonal and communication skills, including ability to read, write, and interpret instructional documents.
Ability to communicate effectively with customers, peers, and management, including proper telephone etiquette.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to work a variety of hours, potentially including mornings, evenings, and weekends.
Regular and reliable attendance.
Ability to move, talk, hear, reach, grab, carry, and stand for extended periods; occasional stooping, sitting, kneeling, crouching, and climbing step stools; ability to lift at least 20 pounds.

Nice To Haves

Knowledge of a second language.
Previous retail sales experience; luxury retail experience is a plus.

Responsibilities

Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
Promote a positive work environment through teamwork and collaboration.
Assist the operations team by maintaining stock in the designated selling-floor area and stock room.
Create hand-crafted, engaging client experiences that make clients feel confident and energized.
Build long-term, authentic relationships with clients through personal connections.
Take action on the selling floor to ensure memorable client experiences, keeping the client at the center of decisions.
Demonstrate styling expertise and brand knowledge.
Promote cross-selling to increase UPT sales metrics.
Capture customer data in the company CRM database and use it to maintain and develop client relationships.
Think innovatively about ways to improve and create value for clients.
Conduct sales in person, by telephone, and by email, including waiting on customers and fitting them for shoes.
Understand company KPIs and identify strategies to enhance performance standards.
Take an aggregate approach to identifying and recommending merchandise across channels.