Hoover - Mobile Service Advisor - Full Time
Long-Lewis Automotive Group•Hoover, AL
•$40,000 - $70,000
About The Position
The Mobile Service Advisor makes outbound calls to customers to advise them of recommended or needed vehicle service, answer basic questions, and schedule appointments for mobile technicians to perform work at customers’ homes or workplaces. The role involves phone-based customer service, confirming appointment and vehicle information, coordinating with technicians, and maintaining accurate records while following dealership processes. Training is provided, and the role is part of a growing mobile service program.
Requirements
- Pleasant, outgoing personality.
- Comfortable making cold calls and speaking with customers by phone.
- Strong communication and appointment-setting skills.
- Unrestricted driver’s license.
- Clean driving record.
- Dependable, organized, and motivated.
- Ability to work independently and follow up consistently.
Nice To Haves
- Automotive dealership experience is a plus, but not required.
Responsibilities
- Make outbound calls to customers regarding needed or recommended vehicle service.
- Explain available mobile service options in a professional and helpful manner.
- Schedule appointments for mobile technicians at the customer’s agreed-upon time and location.
- Confirm customer contact information, vehicle details, service needs, and appointment location.
- Coordinate with mobile service technicians.
- Maintain accurate appointment records and follow dealership processes.
- Provide excellent phone-based customer service.
Benefits
- Competitive benefits package
- Training provided
- Supportive dealership team environment
- Opportunity to be part of a growing mobile service program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
