Service Advisor Jobs

About The Position

Requirements

• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfort using computers and learning service management software.
• Strong attention to detail and accuracy when entering information.
• Ability to communicate professionally with customers, technicians, and management.
• Dependable attendance and availability to work the required evening shift.
• Ability to solve problems and remain professional under pressure.
• Willingness to learn diesel truck service terminology and repair processes.
• Successful completion of a pre-employment drug test and background check is required; random drug testing may be required during employment.

Nice To Haves

• Previous experience as a Service Advisor, Service Writer, Automotive Service Advisor, or Customer Service Representative.
• Experience in automotive repair, diesel truck service, fleet maintenance, or commercial vehicle service.
• Experience creating repair orders, preparing estimates, or coordinating service appointments.
• Familiarity with shop management software or point-of-sale (POS) systems.
• Experience working with professional drivers or fleet customers.
• Previous diesel service experience is helpful but not required.

Responsibilities

• Greet professional drivers and fleet customers, listen to their concerns, and help identify requested services.
• Create, update, and maintain accurate repair orders, service requests, and customer records.
• Communicate with diesel technicians and shop management to coordinate repairs, preventive maintenance, and workflow.
• Provide customers with updates on repair progress, estimated completion times, and service costs.
• Explain recommended repairs and maintenance services based on technician findings and customer needs.
• Accurately enter service information into shop management systems.
• Address customer questions, resolve concerns, and communicate issues to management when necessary.
• Help keep service operations organized during busy periods.

Benefits

• Employee discounts on meals and merchandise.
• Opportunities for career advancement.
• Supportive, team-oriented workplace.
• Open-door management policy.
• Opportunity to gain experience in commercial truck service and repair operations.
• Competitive pay based on experience.