Service Advisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or sales, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with computer systems and software used in automotive service management.
• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

• Greet customers promptly and courteously upon their arrival.
• Listen to customer concerns and questions, providing accurate information and advice.
• Recommend appropriate services and repairs based on customer needs and vehicle condition.
• Provide detailed explanations of services and repairs to customers.
• Upsell additional services and products to enhance customer satisfaction and vehicle performance.
• Maintain customer records and follow up on service requests.
• Collaborate with technicians and the service department to ensure timely and accurate service delivery.
• Ensure high levels of customer satisfaction and retention through exceptional service.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs