Service Advisor Jobs

About The Position

Requirements

• High school diploma or General Education degree (GED)
• 3+ years related experience and/or training; or equivalent combination of education and experience.
• English language required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Valid Driver’s License
• Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move more than 50 pounds.
• Must be able to pass pre-employment screening (background and drug.)
• Must be at least eighteen years of age

Nice To Haves

• Previous Lexus/Toyota technician experience preferred.
• Bilingual a plus

Responsibilities

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains an organized work in process through the dealership software system.
• Prepares estimates when required.
• Only flags a completed line on the repair order when the job is complete through the shop.
• Follows all warranty material disposition procedures.
• Diagnoses cause of any malfunction and performs repair.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Perform a quality multipoint inspection on every vehicle to include supporting documentation; i.e. photos/video
• Documents all work performed and recommended within the dealership technologies.
• Road test all vehicles and document exact out mileage.

Benefits

• Sign on bonus up to $10,000
• Paid holidays
• Paid time off
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks paid pregnancy leave
• 1 week paternity leave
• Health savings
• Flex spending accounts (tax free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Employee assistance program
• Employee discounts parts and service repairs
• Scholarship opportunities
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
• Saturday lunches provided by dealership