(USA) Tire and Battery Service Advisor

Walmart•Glendale, AZ

3d•$20 - $28•Onsite

About The Position

The Tire and Battery Service Advisor supports members and day-to-day operations in the Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised sales floor; presents merchandise; monitors tire and battery orders; coordinates installation appointments; and assists members with tire maintenance and repair services. The advisor provides expert member service by identifying needs, recommending suitable tire and battery products and services, explaining warranties, resolving concerns, and communicating order changes. The role helps drive TBC sales and service excellence, triages service-bay workflows, prioritizes appointments, and coordinates with the TBC Team Lead and technicians to meet service needs. The position requires knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques. The advisor uses digital tools and handheld devices to support operations, member engagement, and team learning; models high-quality service; and assists with training team members. The role also includes completing vehicle service requests and tests; operating TBC equipment safely; receiving, storing, and disposing of merchandise and supplies; maintaining documentation; processing member purchases, payments, returns, refunds, and exchanges; and following company policies, procedures, and standards of ethics and integrity. Associates are expected to work collaboratively, respect individuals, act with integrity, serve customers and members, and strive for excellence. The position is based at the Sam’s Club location listed in Glendale, Arizona. The stated hourly wage range is $20.00 to $28.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances.

Requirements

Valid state-issued driver’s license.
Must be at least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Stock, set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
Greet members, identify their needs, assist with purchasing and service decisions, resolve concerns, and recommend suitable products and services using Sam’s Garage, product knowledge, and reference materials.
Explain product warranties and communicate the value of TBC merchandise and services to members, collaborating with club associates to promote awareness of TBC offerings.
Triage and prioritize service-bay workflow using Sam’s Garage, understand service queues and time requirements, prioritize appointments, and make recommendations to the TBC Team Lead or technicians.
Demonstrate knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage team adoption of new tools.
Model high-quality member service, act as a brand advocate, develop and influence team members, identify roadblocks, and assist with training.
Provide products and services in accordance with company policies and procedures; complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and maintain required documentation.
Engage effectively and professionally with people, including in challenging situations; operate hardware such as cash registers; and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, and ethics standards; implement related action plans; use the Open Door Policy; and apply these standards in business processes and practices.
Complete assignments and priorities by using policies, data, and resources; collaborating with business partners; identifying priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
Follow TBC safety and security guidelines and applicable laws, provide correct information and timely services to members, report complaints and hazards, use equipment and supplies correctly, and complete required documentation.
Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and problems with products, services, or work areas.
Support a respectful, inclusive, ethical, customer-focused, collaborative, and improvement-oriented workplace.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off (PTO and/or PPTO), which may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for listed programs.
Performance-based bonus awards.
Possible hourly premiums of $0.35 to $3.00 in specific circumstances.