Service Advisor

Laura Auto Group•Sullivan, MO

3d•$80,000 - $120,000

About The Position

Automotive Service Advisors greet customers, listen to vehicle concerns, determine appropriate service needs, and prepare accurate repair orders. They communicate repair updates, estimate additional costs when necessary, and obtain customer authorization before additional work is performed. The role includes maintaining a high standard of customer satisfaction and a professional appearance, complying with Company HR trainings, and performing other tasks as assigned.

Requirements

High school diploma or GED.
General service technical knowledge.
Ability to work in a fast-paced environment.
Superior verbal, written, and organizational skills.
Competence in Word, Excel, and CRM databases.

Nice To Haves

Prior service advising experience.
Prior sales experience.

Responsibilities

Greet customers in a timely, friendly, and professional manner and obtain vehicle information.
Perform vehicle walk-arounds with customers to document concerns and vehicle condition.
Identify mechanical issues through customer communication, visual inspection, and/or road tests.
Consult with customers regarding inspection results and recommend appropriate repair procedures.
Prepare accurate repair orders, including labor, time, and cost estimates for service work.
Explain repair findings, completed work, and charges clearly to customers.
Handle and resolve customer complaints professionally and promptly.
Monitor repair progress throughout the day and provide customer updates as needed.
Contact customers about changes in estimates, completion times, or additional required repairs, and obtain authorization before proceeding.
Review repair orders to ensure work is completed and properly documented, then close the orders appropriately.
Maintain high standards of customer satisfaction and service experience.
Remain fully compliant with Company HR trainings.
Maintain a professional appearance.
Perform other tasks as assigned.