Service Advisor Jobs

About The Position

Requirements

• Customer Service Excellence: Deliver a welcoming, responsive, and respectful experience that builds long-term relationships
• Communication & Education: Clearly explain vehicle needs, services, and options so customers can make educated decisions. Providing customers with periodic status updates keeping them informed.
• Honesty & Integrity: Provide accurate recommendations and transparent pricing; do what is right for the customer
• Trust Building: Follow through on commitments, communicate consistently, and deliver reliable service
• Problem Solving: Work collaboratively with technicians and team members to resolve issues efficiently
• Sales & Consultative Skills: Identify customer needs and recommend services that ensure safety, reliability, and value
• Teamwork & Community: Contribute to a positive team environment and support shared success across the shop
• Adaptability & Initiative: Manage multiple priorities in a fast-paced environment while seeking continuous improvement

Responsibilities

• Greet customers, schedule appointments, and build lasting relationships
• Gather vehicle history, customer concerns, and relevant information
• Educate customers on maintenance needs and repair recommendations
• Communicate effectively with technicians to support accurate diagnosis
• Prepare and present clear, itemized estimates for parts and labor
• Explain services with transparency to build trust and obtain authorization
• Provide periodic updates on vehicle status and estimated completion times, especially if there is a delay in parts delivery or completion times.
• Coordinate transportation services (shuttle/towing) as needed
• Maintain accurate customer and vehicle service records
• Process payments and complete opening/closing procedures
• Maintain a clean, professional workspace and customer area