Service Advisor

Big Brand Tire & Service • Marshalltown, IA

2d • $23 - $25

About The Position

The Service Advisor helps customers with their vehicle service needs by delivering a world-class service experience and serving as the liaison between customers and technicians. The role involves explaining mechanical findings in clear terms, recommending and selling tires, wheels, repairs, warranties, and other services, and documenting visual inspections. Service Advisors also build lasting customer relationships, help maintain showroom and inventory standards, and work with the team to keep operations smooth, efficient, and safe. The position requires flexible availability, including weekends, and occasional support for shop operations.

Requirements

• 1–3 years of experience in automotive service sales or retail automotive, with strong customer service and transferable sales experience.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.
• Valid driver's license.
• Ability to lift 70 lbs.
• Flexible availability, including weekends.

Nice To Haves

• Hungry to learn, grow, and lead.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as the liaison between customers and technicians, translating mechanical information into clear recommendations.
• Sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Benefits

• Medical, dental, and vision insurance.
• Health Savings and Flexible Spending Accounts.
• Supplemental life and short- and long-term disability insurance.
• Employee Assistance Program.
• 401(k) with company match.
• Flexible Paid Time Off.
• Paid holidays.
• Discounts on products and services.
• Employee referral program.
• Paid training and reimbursement for ASE certifications.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed