AUTOMOTIVE SERVICE ADVISOR

Team Volkswagen of Hayward • Hayward, CA

3d

About The Position

The Automotive Service Advisor is the main point of contact for customers bringing vehicles in for maintenance or repair. The role documents customer concerns, coordinates with technicians, explains recommended work and costs, obtains customer approval, and keeps customers informed from check-in through vehicle pickup.

Requirements

• Strong customer service and communication skills.
• Ability to manage multiple repair orders and maintain accurate records in a busy service department.
• Basic knowledge of automotive maintenance and repair terminology.
• Comfort using computers to schedule appointments, prepare estimates, and update repair orders.
• At least 2 years of previous experience as an Automotive Service Advisor.

Responsibilities

• Greet customers promptly and in a friendly manner, and obtain vehicle information.
• Work with customers to schedule appointments, prepare service estimates, and sell maintenance services.
• Coordinate appropriate transportation for customers while their vehicles are being serviced.
• Communicate vehicle status and necessary repairs effectively to customers.
• Coordinate with technicians to ensure efficient and timely service.
• Handle customer complaints.
• Prepare repair orders showing time, cost, and labor estimates for service.
• Review repair orders to ensure work is completed and additional work and authorization are documented; close repair orders as appropriate.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed