Service Advisor

Marianna Nissan•Marianna, FL

About The Position

Marianna Nissan is seeking a professional, customer-focused Service Advisor to connect customers with technicians in a fast-paced service shop. The role involves guiding customers through the service process, explaining repair needs and estimates, coordinating work with dealership departments, and ensuring customers are satisfied with their visit. The position also handles warranty, recall, and extended service contract repairs according to Nissan and dealership procedures.

Requirements

Excellent communication and customer service skills.
Organized, able to multitask, and able to stay calm during busy times.
Honest and professional, with a commitment to doing right by the customer.
Comfortable using computers and dealership software.
Basic mechanical knowledge or willingness to learn.
Valid driver’s license and clean driving record (required).
Background check (required).

Nice To Haves

Service advisor or automotive experience preferred.
Customer service or retail sales experience considered.

Responsibilities

Greet customers in the service drive and by phone, and schedule appointments.
Listen to customer concerns and write clear, accurate repair orders.
Inspect vehicles at check-in and identify needed maintenance and repairs.
Explain technician findings, recommendations, and estimates in plain language.
Present needed maintenance and repairs honestly and obtain customer approval before work begins.
Keep customers informed about repair status, timing, and changes.
Coordinate with technicians, the shop foreman, and the parts department to keep jobs moving.
Review completed work, explain invoices, and facilitate vehicle return.
Follow up after service visits to check customer satisfaction.
Handle warranty, recall, and extended service contract repairs according to Nissan and dealership procedures.