Service Advisor- AutoNation Honda OHare

AutoNation • Rosemont, IL

2d • $5,500 - $11,000

About The Position

The Service Advisor at AutoNation Honda OHare serves as the go-between for Service Technicians and customers in the service department. The role includes engaging with customers in the service lane, explaining technician recommendations in clear language, and identifying relevant upsell opportunities to help keep vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to deliver an exceptional service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to help ensure timely work completion.
• Follow up with customers about vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.
• Explain Service Technician recommendations in easy-to-understand language and suggest appropriate upsell opportunities.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED