Service Advisor

Big Brand Tire & Service • Austin, TX

3d • $21 - $30

About The Position

The Service Advisor helps customers understand and choose vehicle services by serving as the liaison between customers and technicians. The role includes delivering a high-quality service experience, explaining mechanical findings in clear terms, selling tires, wheels, repairs, warranties, and other services, and building lasting customer relationships. The Service Advisor also performs visual inspections, documents findings, helps maintain showroom and inventory standards, and works with the team to keep operations smooth, efficient, and safe.

Big Brand Tire & Service describes itself as focused on providing world-class customer service and career-growth opportunities. The company says employees across its stores, distribution center, and support center contribute to helping customers get where they are going.

Requirements

• 1–3 years of experience in automotive service sales or retail automotive, with strong customer service and transferable sales experience.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.
• Valid driver’s license.
• Ability to lift 70 lbs.
• Flexible availability, including weekends.

Nice To Haves

• Willingness to learn, grow, and lead.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as the liaison between customers and technicians, translating mechanical information into clear recommendations.
• Sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships with customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Benefits

• Medical, dental, and vision insurance.
• Health Savings and Flexible Spending Accounts.
• Supplemental life and short- and long-term disability insurance.
• Employee Assistance Program.
• 401(k) with company match.
• Flexible Paid Time Off.
• Paid holidays.
• Discounts on products and services.
• Employee referral program.
• Paid training and reimbursement for ASE certifications.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed