Automotive Service Advisor | Sherman Oaks, CA
About The Position
AutoShop Recruiting is hiring an experienced Automotive Service Advisor for Sherman Oaks Exclusive, an established, family-owned independent automotive repair shop. The advisor will take ownership of front-counter responsibilities currently handled by the owner and guide customers through their repair visits while working directly with ownership and technicians. The shop has been family-owned since 1977 and services European, luxury, Asian, and domestic vehicles, with a heritage that includes Jaguar and Land Rover. Ownership reports that the shop has an established customer base and services approximately 150 vehicles monthly. Compensation includes a minimum-wage hourly base, overtime, a 5.5% gross-profit commission, and monthly bonus opportunities; bonus terms will be explained during the interview. The role is full-time and requires availability every Saturday. Shop-specific onboarding and AutoShop Answers process training are provided. Training travel to Houston is anticipated, with all expenses paid. The position offers direct access to ownership and the opportunity to improve front-counter processes.
Requirements
- Successful experience as an automotive service advisor or service writer.
- Confident, consultative repair-sales ability.
- Working knowledge of automotive systems and estimating.
- Strong organization, customer communication, and follow-through.
- Availability every Saturday.
- Willingness to travel for training.
Nice To Haves
- Independent-shop parts sourcing and warranty coordination experience.
- European or luxury vehicle experience.
Responsibilities
- Convert incoming calls into appointments through knowledgeable, helpful conversations.
- Document customer concerns and maintain accurate repair orders.
- Present inspection findings, estimates, and prioritized recommendations without pressure tactics.
- Source parts and coordinate approvals with technicians.
- Keep customers informed about costs, repair progress, and completion.
- Follow up on recommended work and customer satisfaction.
Benefits
- Monthly bonus opportunities.
- Shop-specific onboarding and AutoShop Answers process training.
- Anticipated training travel to Houston, with all expenses paid.
- Direct access to ownership and room to improve front-counter processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
