Licensed Optician-Sherman Oaks, CA-LensCrafters

EssilorLuxottica Group • Los Angeles, CA

1d • $25 - $39

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers through exceptional service and high-quality, precisely crafted eyewear that meets or exceeds customer expectations. The position requires optical expertise, accurate use of technology and tools, attention to detail, and the ability to help customers and teammates with complex products and prescriptions.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and team-building.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations for their experience.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Demonstrate leadership in optical knowledge and expertise.
• Take and record measurements and accurately adjust and fit eyewear, ensuring finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology accurately under time pressure and during high customer volume, applying product knowledge and appropriate tools.
• Investigate the root causes of issues, anticipate needs, and resolve problems to ensure customer satisfaction and exceed expectations.
• Multi-task, prioritize, and manage competing demands on time.
• Strive to achieve exceptional results on brand key performance indicators and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning and improvement while working resourcefully and toward results.
• Follow company policies and procedures, including those related to discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off and vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED