Licensed Optician-Northridge, CA-LensCrafters
About The Position
The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers through exceptional service and high-quality, precisely crafted eyewear that exceeds customer expectations. The optician welcomes customers, takes and records measurements, custom-fits eyewear, places prescriptions accurately in lenses, and ensures finished eyewear meets quality standards and customer needs. The role also supports the team with complex product needs and prescriptions, applies strong product and optical knowledge, uses technology and appropriate tools, and helps maintain a clean, attractive, and organized store. The position is full-time at the LensCrafters store in Northridge, California.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and teamwork.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous customer service experience.
- Previous retail experience.
Responsibilities
- Welcome customers and set expectations for their experience.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Serve as a leader in optical knowledge and assist the team with complex product needs and prescriptions.
- Take and record measurements; adjust and fit eyewear accurately and ensure finished eyewear meets standards and customer needs.
- Use technology accurately under time pressure and during periods of high customer volume; apply product knowledge and appropriate tools.
- Investigate the root cause of issues, find solutions, and ensure customers are satisfied and expectations are exceeded.
- Multitask, prioritize, and manage time across competing priorities.
- Strive to achieve brand key performance indicators and competencies.
- Help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning and improvement, and work toward results.
- Follow company policies and procedures, including those covering discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
