Service Advisor

Big Brand Tire & Service • Chula Vista, CA

2d • $52,360 - $87,520

About The Position

The Service Advisor welcomes guests and delivers a high-quality service experience, serving as the liaison between customers and technicians. The role involves explaining technicians’ findings in clear terms, recommending and selling automotive products and services, documenting visual inspections, and building lasting customer relationships. The Service Advisor also helps maintain showroom and inventory standards and works with the team to support smooth, efficient, and safe operations. Flexible availability, including weekends, is required to serve customers.

Requirements

• 1–3 years of experience in automotive service sales or retail automotive, with strong customer service and transferable sales experience.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.
• Valid driver’s license.
• Ability to lift 70 lbs; occasional support of shop operations is part of the role.
• Flexible availability, including weekends.

Nice To Haves

• Hungry to learn, grow, and lead.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as the liaison between customers and technicians, translating mechanical information into clear recommendations.
• Sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build customer relationships that encourage repeat business.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Benefits

• Medical, dental, and vision insurance.
• Health savings and flexible spending accounts.
• Supplemental life and short- and long-term disability insurance.
• Employee assistance program.
• 401(k) with company match.
• Flexible paid time off.
• Paid holidays.
• Discounts on products and services.
• Employee referral program.
• Paid training and reimbursement for ASE certifications.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed