Automotive Service Advisor

Blain's Farm & Fleet • Portage, MI

3d

About The Position

The Automotive Service Advisor performs automotive services in a timely and efficient manner while providing quality customer service. Associates are trained to achieve Level I status. The position combines customer assistance and sales with service scheduling, work-order and invoice explanations, cashier duties, and hands-on automotive services as needed. The role also involves interpreting vehicle inspection results and making appropriate service recommendations while following safety and loss-prevention policies.

Requirements

• Great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to communicate effectively with customers and coworkers.
• Must be at least 18 years of age.

Nice To Haves

• Prior auto repair experience.
• Prior retail experience.

Responsibilities

• Perform automotive services in a timely and efficient manner while providing quality customer service.
• Assist customers with purchases in a customer-service- and sales-focused environment.
• Use computers to determine product inventory levels and product arrival dates.
• Use computers and the VAST system to set up customer work orders, schedule service work, and communicate with the service department.
• Explain work orders and invoices to customers.
• Perform retail cashier duties, including obtaining and processing customer payments.
• Install batteries, balance wheels, and repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness of and comply with loss-prevention and safety policies and procedures.
• Interpret vehicle inspection results and make appropriate service recommendations to customers.

Benefits

• Full-time associates become eligible after their 91st day of full-time employment for medical, prescription, dental, vision, short- and long-term disability, life insurance, ancillary benefits, identity theft protection, pet insurance, and other benefits.
• All major holidays and birthdays off.
• Advanced leadership training programs.
• Associate discounts on name brands.
• Internal recognition programs.
• 401(k) with company match.
• Paid ASE testing and certifications.
• Saturday and Sunday weekend premium pay of $2.50 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed