Sr. 401K Service Manager - Advisor Team

ADP•Salem, NH

2d•Hybrid

About The Position

ADP is hiring a Senior 401K Service Manager for its Advisor Team. The role leverages project management and leadership expertise to assist the Team Director in setting the direction of daily activities, ensuring efficient operations, and creating a productive and enjoyable working environment for employees. The manager leads team operations, supports strategic goals, acts as a business partner to other groups, develops team members, monitors performance, and provides leadership coverage for the Director.

Requirements

At least 5 years of client service experience.
At least 3 years of team lead or people leadership experience.
A college degree is preferred but not required; relevant military experience demonstrating teamwork, adaptability, organization, and follow-through may also be applicable.

Nice To Haves

SBS – RS experience.
MBA or advanced degree.
Effective verbal and written communication with internal and external contacts at all levels.
Strong collaboration, organizational, time management, customer service, and problem-solving skills; ability to work accurately and meet deadlines amid frequent interruptions.
Ability to thrive in a results-focused team environment.
Ability to maintain cooperative working relationships with all levels of management.
Ability to assess team members' performance and provide motivational support.
Ability to work independently and as part of a team.
Strong client relationship-building skills.
Ability to recognize basic procedural issues and escalate them to the appropriate level.
Learning agility and critical thinking, including applying basic concepts in new situations.
Proficiency in the latest web technologies and working knowledge of various operating systems.
Proficiency and in-depth knowledge of pertinent ADP HR, Payroll, and Benefits policies and procedures.
Prior leadership training.

Responsibilities

Lead daily team activities, ensuring work meets scheduled deadlines, quality standards, priorities, and overall goals.
Promote understanding and implementation of Business Units strategic goals and oversee the team's use of standard process workflows.
Serve as a consultant and business partner to other groups within ADP.
Train and mentor team members, identify development needs, and work with the Director to coordinate additional training.
Track productivity and performance standards to ensure established levels are achieved, particularly during critical activity periods.
Serve as acting backup to the Director, providing leadership, guidance, and direction to team members when the Director is absent.
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices.
Analyze team statistics and prepare reports for the Director.
Evaluate associates' performance and complete quarterly performance appraisals.
Work with associates to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.