Sr. Field Service Team Manager

Gatik AI • Phoenix, AZ

5d • Remote

About The Position

Gatik is seeking a technical, high-performing Sr. Field Service Team Manager to build, empower, and lead a team of Field Service Technicians responsible for vehicle availability and operational safety. The manager will oversee technical execution in the field, autonomous system upfits, end-of-line improvement initiatives, and validation of standard work instructions for vehicle retrofits. The role reports to the Director, Fleet and Maintenance Strategy and works closely with local fleet managers and TechOps teams across Hardware, Software, and Autonomous Vehicle Integration to resolve complex technical issues and maintain rigorous safety and quality standards.

The role is remote, with travel required to Gatik sites throughout North America.

Requirements

• At least 5 years of hands-on experience in technical field service, commercial fleet maintenance, or automotive/hardware technical operations.
• At least 2 years of direct people-management experience.
• Demonstrated ability to hire, mentor, and manage technical teams of technicians or diagnostic mechanics.
• Experience managing complex technical escalations and collaborating with hardware and software engineering teams.
• Hands-on experience with vehicle upfits, sensor and hardware integration, end-of-line verification, and technical campaign or retrofit execution.
• Ability to author clear standard operating procedures, work instructions, and step-by-step technical documentation.
• Deep familiarity with vehicle diagnostics, electrical systems, CAN bus/telematics, and troubleshooting tools.

Responsibilities

• Recruit, manage, and develop Field Service Technicians; direct daily operations, performance, skills development, and career growth while fostering accountability and safety.
• Establish a field liaison program and tiered escalation framework connecting frontline technicians with central TechOps, enabling root-cause analysis and actionable engineering feedback.
• Partner with engineering to diagnose underperforming fleet assets and implement maintenance strategies that maximize uptime, lower MTTR, and resolve recurring issues.
• Oversee physical upfits and end-of-line verification of compute, sensor, and hardware suites to ensure vehicles are operational before deployment.
• Execute field vehicle campaigns and retrofits, establish standard work instructions, and train new maintenance vendors on operational standards.
• Enforce safety protocols, PPE use, and workspace cleanliness, and ensure compliance with DOT and FMCSA regulatory standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed