Sr Field Service Representative

American Water • Sacramento, CA

2d • Onsite

About The Position

This is an entry-level field service position with on-the-job training. Under the supervision of the Operations Supervisor, the representative performs water meter and customer service duties based on assignment. The position is based at 700 Riverpoint Dr, West Sacramento, California, and involves both indoor and outdoor work, driving a company vehicle, and working independently with little direct on-site supervision. The role follows either a Monday–Thursday schedule from 6:30 a.m. to 5:00 p.m. or a Monday–Friday schedule from 6:30 a.m. to 3:00 p.m. Overtime is included. Employees hired or transferred into the role must obtain a California State Water Resources Control Board Distribution Certificate 1 within one year of hire or transfer.

Requirements

• Valid California Driver’s License with minimal moving violations.
• High school diploma or equivalent.
• Obtain a California State Water Resources Control Board Distribution Certificate 1 within one year of hire or transfer.
• Basic computer skills.
• Ability to work alone and with little direct on-site supervision.
• Ability to lift 50 pounds unaided and perform labor-intensive work, including walking or climbing, bending, stooping, kneeling, and digging.
• Ability to work long hours and overtime.
• Comfort working in varied terrain and potentially hazardous areas, including high-traffic roadways, trenches, excavations, confined spaces, elevated areas, and private-property backyards.

Responsibilities

• Drive a company vehicle.
• Read, troubleshoot, repair, install, replace, and test water meters.
• Initiate and terminate water services.
• Respond to customer inquiries and complaints face to face or over the phone, providing superior customer service.
• Work with meter-reading devices, cell phones, laptops, and larger construction equipment.
• Complete special projects and assignments as required.

Benefits

• Competitive salary and health benefits package.
• 401(k).
• Defined Contribution Plan.
• Employee Stock Purchase Plan.
• Medical, prescription, dental, and vision coverage.
• Disability coverage.
• Paid time off.
• Life insurance and voluntary benefits.
• Health and wellness programs.
• Learning opportunities and work experiences for professional growth.
• Potential eligibility for annual incentive pay and contracted increases as determined by the collective bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED