Field Service Representative

Linamar • West Chicago, IL

1d

About The Position

The Regional Field Service Representative supports customers using Skyjack products by providing technical assistance and training, improving customer responsiveness and product knowledge, and sharing diagnostic information with relevant departments. The role serves South Nevada, New Mexico, Arizona, and Colorado, while also supporting North American customers. Travel is required to assist customers.

The representative interprets technical manuals, drawings, and electrical and hydraulic schematics; evaluates equipment faults, parts, repairs, and modifications; and reviews data from trials and simulations to troubleshoot faults and assess performance. The position also involves communicating procedures and technical information to customers, responding to questions and complaints, scheduling repair and maintenance tasks, and submitting weekly reports.

The position requires a post-secondary technical diploma, related training and maintenance experience, customer service experience, and the ability to work independently on service and repair tasks as needed. A home office near the center of the region with high-speed Internet is preferred.

Requirements

• Post-secondary technical diploma and ongoing related organizational training and maintenance experience.
• At least 3 years of customer service experience.
• Proficiency in electrical and hydraulic repair and the ability to read schematics.
• Motivation as a self-starter and the ability to work independently on service and repair tasks as needed.
• Strong system and hardware skills.
• Ability to use communications software and above-average computer skills, including Microsoft Excel, Word, Office, and PowerPoint.
• Ability and willingness to update technical skills through continuous learning.
• Clean driving abstract.
• Travel is required; a valid passport is preferred.

Nice To Haves

• Aerial work platform industry experience is strongly preferred but not essential.
• Management experience.
• A home office located near the center of the region, with high-speed Internet access.
• Bilingual Spanish and English.
• Comfort with public speaking in a classroom environment.
• Valid passport.

Responsibilities

• Provide technical assistance and training to customers in support of Skyjack products.
• Provide customer service training to improve responsiveness and product knowledge.
• Complete weekly reports in a timely manner.
• Read and understand manuals for equipment setup, calibration, operation, repair, maintenance, testing, and quality.
• Locate information in technical drawings and understand electrical and hydraulic circuits and schematics.
• Evaluate the severity of equipment faults and anomalies, including possible scenarios and equipment performance.
• Assess the condition of parts and devices, the adequacy of repairs, and the suitability of parts, components, and modifications.
• Discuss electrical and hydraulic circuits and schematics verbally.
• Communicate with customers to promote products, learn about equipment faults, explain procedures, answer questions, and address complaints.
• Exchange diagnostic and troubleshooting information with appropriate department personnel.
• Evaluate data from trials and simulations to troubleshoot faults and understand equipment performance.
• Schedule repair and maintenance tasks.
• Travel to assist customers.

Benefits

• Competitive compensation.
• Employee benefits package that includes medical, dental, vision, life insurance, and 401(k).
• Opportunities for career advancement.
• Community-based outreach supporting local and global initiatives and charities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree