Sr. 401K Service Manager - Advisor Team

ADP•Louisville, KY

About The Position

ADP is hiring a Senior 401K Service Manager for its Advisor Team. The position leverages project management and leadership expertise to assist the Team Director in setting the direction of daily activities, ensuring efficient operations, and creating a productive and enjoyable working environment for employees. The manager leads team operations, supports performance and development, handles escalated issues, and collaborates across teams and business units.

Requirements

At least 5 years of client service experience.
At least 3 years of Team Lead or people leadership experience.
A college degree is preferred but not required; relevant military experience demonstrating teamwork, adaptability, organization, and follow-through may also be acceptable.
Ability to communicate effectively, verbally and in writing, with internal and external contacts at all levels.
Excellent collaboration, organizational, time-management, customer-service, and problem-solving skills.
Ability to work accurately and meet deadlines amid frequent interruptions.
Ability to work effectively in a team environment focused on results and to maintain cooperative working relationships with all levels of management.
Ability to assess team members’ performance and provide motivational support.
Ability to work independently and as part of a team.
Strong client relationship-building skills.
Ability to recognize basic procedural issues and escalate them to the appropriate level.
Ability to demonstrate learning agility and critical-thinking skills and apply basic concepts in new situations.
Proficiency with the latest web technologies and working knowledge of various operating systems.
Proficiency and in-depth knowledge of pertinent ADP HR, Payroll, and Benefits policies and procedures.

Nice To Haves

SBS – RS experience.
MBA or advanced degree.
Prior leadership training.

Responsibilities

Lead daily team activities to ensure work is completed by scheduled deadlines and meets quality standards, priorities, and overall goals.
Support understanding and implementation of the Business Unit’s strategic goals.
Oversee the use of standard process workflows by the team.
Serve as a consultant and business partner to other groups within ADP.
Train and mentor team members, identify development needs, and work with the Director to coordinate additional training.
Track productivity and performance standards to ensure established levels are achieved, especially during critical activity periods.
Act as backup to the Director, providing leadership, guidance, and direction to team members when the Director is absent.
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices.
Analyze team statistics and prepare reports for the Director.
Evaluate associates’ performance and complete quarterly performance appraisals.
Collaborate with associates to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.