(USA) Tire and Battery Service Advisor

Walmart•Orlando, FL

3d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor supports sales and service operations in Sam’s Club’s Tire and Battery Center (TBC). The role provides members with product recommendations, appointment assistance, tire maintenance and repair support, and information about products, warranties, and services. The advisor monitors tire and battery orders, communicates changes and cancellations, and helps prioritize service-bay workflow to meet member needs efficiently. The position maintains safe, organized, and properly merchandised sales-floor and service areas; operates TBC equipment and point-of-sale hardware; completes vehicle service requests, tests, and documentation; and handles merchandise, purchases, payments, returns, refunds, and exchanges according to company procedures. The advisor uses digital tools and product-reference resources, promotes TBC offerings, and supports team members through training, collaboration, and high-quality member service. The role also requires adherence to company policies, safety rules, industry guidelines, and standards of ethics and integrity. The posted hourly wage range is $19.00 to $27.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The actual hourly rate will meet or exceed the applicable minimum wage for the job location. The position is based at 7701 E Colonial Dr, Orlando, Florida.

Requirements

Valid state-issued driver’s license.
At least 18 years of age.
Follow TBC safety and security guidelines and applicable laws and regulations when handling products and providing services.
Use TBC equipment and supplies correctly and complete required documentation.
Follow point-of-sale procedures and applicable laws and regulations when processing member sales.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility, sales-floor, and service-area safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials appropriately, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised, and handle claims, returns, shrink, and damaged goods according to company policies.
Stock, arrange, clean, and sign or price merchandise displays; remove damaged goods and secure fragile or high-shrink merchandise.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation options or tire fitments.
Assist members with tire maintenance and repair services and provide product and service recommendations, warranty information, and purchasing guidance.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow, identify waiting members and service requirements, manage appointment priorities, and make recommendations to the TBC Team Lead or Technicians.
Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage adoption of new tools.
Model high-quality member service, develop and influence team members, identify roadblocks, and assist with team training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documentation.
Operate point-of-sale hardware, process member purchases, and assist with payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics standards, TBC safety and security guidelines, industry guidelines, and applicable laws and regulations.
Complete work assignments by setting priorities, meeting deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, and responding to feedback and change.
Demonstrate respect, integrity, customer focus, teamwork, continuous improvement, and support for the company’s goal of becoming a regenerative company.
Report TBC complaints, safety hazards, product or service problems, shrink issues, and problems with work areas.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off (PTO) and/or paid protected time off (PPTO), with benefits including parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.
Additional premiums may be paid in specific circumstances.