(USA) Tire and Battery Service Advisor

Walmart • North Little Rock, AR

3d • $19 - $27

About The Position

The Tire and Battery Service Advisor works in Sam’s Club’s Tire and Battery Center (TBC), supporting members with tire and battery purchases, appointments, installation, maintenance, and repair services. The advisor monitors orders, communicates changes or cancellations, recommends alternatives, and uses Sam’s Garage, product knowledge, and reference materials to help members select suitable products and services, understand warranties, and receive timely service.

The role maintains a safe, organized, stocked, and properly merchandised TBC sales floor. It includes handling merchandise, claims, returns, shrink, and damages; maintaining displays and pricing; and operating service equipment safely. The advisor coordinates service-bay workflow, prioritizes appointments and waiting members, and collaborates with TBC associates and other club teams to promote services and deliver a strong member experience.

The advisor also uses point-of-sale systems and digital tools, processes purchases and payment-related transactions, completes vehicle service requests and required documentation, and supports associate training and development. The role requires compliance with company policies, safety procedures, applicable laws, and standards of ethics and integrity. The position offers an hourly wage range of $19.00 to $27.00, with possible premiums in specified circumstances.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damaged merchandise according to company policies.
• Stock and present merchandise, set up and maintain displays, remove damaged goods, price and sign merchandise, and secure fragile or high-shrink products.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
• Greet members, identify their needs, make product and service recommendations, explain warranties, and resolve concerns professionally and empathetically.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow based on waiting members, service requirements, and time needed; recommend priorities to the TBC Team Lead or technicians.
• Use digital tools and handheld devices to plan sales, support service, make real-time business decisions, access product and training information, and encourage team adoption of new tools.
• Model high-quality member service, serve as a brand advocate, help identify team roadblocks, and assist with training and development of team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate point-of-sale hardware, process member purchases, and assist with payments, returns, refunds, and exchanges using appropriate procedures.
• Follow company policies, procedures, ethics standards, TBC safety and security requirements, applicable laws and regulations, and point-of-sale procedures.
• Collaborate with managers, co-workers, members, customers, and business partners; manage priorities and deadlines; communicate progress; and adapt to change and feedback.
• Demonstrate respect for individuals, teamwork, integrity, customer-first service, accountability, continuous improvement, and openness to learning and technology.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off (PTO and/or PPTO), with amounts based on job classification and length of employment.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefit program through Live Better U, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed